Normally the Products will be delivered within a maximum of 7 (seven) days from Triplef2021 Srl's order confirmation, it being understood that delivery times may vary depending on the country of destination.
Triplef2021 Srl reserves the right to refuse, suspend or cancel, at its free discretion, the delivery or fulfillment of any of the obligations deriving from the sales or rental contract in case of alleged fraud, default or violation by the Customer of obligations assumed towards Triplef2021 Srl for previous orders and/or sales or rental contracts.
Triplef2021 srl will do its best to respect delivery times, if there are delays caused by the courier, logistic problems or adverse weather conditions, it will provide all the updates and the Customer will be able to follow the progress of his package.
Returns and refunds for product purchases
If one of the items purchased is not suitable for the needs of the Customer, he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the term of 14 (fourteen) days from the date of receipt of the goods. By that date, provided that the products are intact, Triplef2021 srl will refund the full amount paid for the purchase of the item on the same payment method used to place the order.
Upon receipt of the Products by Triplef2021 srl, the sales contract will be deemed canceled for all purposes and all related obligations, rights or claims will lapse, it being understood that if the Products returned to Triplef2021s.rl are found to be damaged, the same will have the right to compensate such damage with the payment of the products already made by the Customer.
The right of withdrawal applies to the product purchased by the customer considering it in its entirety. It is not possible to exercise withdrawal only on part of the purchased product.
The customer can exercise the right of withdrawal under the conditions described above by sending an email to assistenzaeresi@triplef.it , obtaining, if necessary, the authorization to proceed with the return.
We strongly recommend that you request and obtain a return shipment receipt and follow the returns procedure. The address of our warehouse is via San Cipriano, 1 – 00136 ROME
And after the requested times?
Triplef2021 srl does not accept returns of unwanted products, returned after the time periods indicated above. If the customer sends a return after the requested times, Triplef2021 srl could return it to the sender and ask to cover the cost of the shipment.
Inappropriate use
In the event of unusual and inappropriate return activity, for example if the returned items do not correspond to those ordered, Triplef2021 srl may have to make the decision to deactivate an account and any accounts associated with it. In any case, if the customer thinks it is an evaluation error has been made, you can always contact Customer Service and Triplef2021s.rl will be happy to reconsider the case.
If the account has been deactivated and the customer needs to make a return, they can contact Customer Service who will provide a return label, but in this case the shipping costs will be charged to the Customer.
Triplef2021 srl reserves the right to take legal action if the returned items do not match those ordered.
